FAQ & Contact
– Help, answers & support

On this page you will find answers to frequently asked questions as well as all the ways to contact us . Our FAQs will help you quickly find solutions and obtain important information about products, orders and shipping.

Should you have any further questions, you can contact us directly at any time. In addition to our contact details, a contact form is also available, which you can use to easily send us a message.

Our team strives to answer all inquiries as quickly as possible.

Frequently Asked Questions

Orders and Shipping

How can I track my order?

After shipping, you'll receive a shipping confirmation with a tracking number. You can use this number to track the status of your delivery online. If you've created a customer account, you can view the status at any time in the menu bar.

Can I change or cancel my order?

Unfortunately, we cannot make any changes after your package has been shipped. Please review your order carefully before completing it. Should anything go wrong, please contact our support team as soon as possible.

How long does shipping take?

Delivery times vary depending on your location. Shipping within Germany typically takes between 2 and 3 business days. In rare cases, delivery may take longer.

Are your products available for international shipping?

Yes, we currently offer shipping to the following countries:

Germany, Austria, Italy, Spain, Portugal, Netherlands, Belgium, Denmark, France, Poland, Luxembourg, United States of America (USA)
Payment options

What payment options are available?

We accept common payment methods such as credit cards, Klarna, and other secure online payment options. All payment details are transmitted securely during the checkout process.

Is my payment information stored securely?

Yes, we use secure encryption technologies to ensure your payment information is protected.
Age restriction

Is there an age restriction for purchasing products?

Yes, the purchase of our products is only permitted for persons aged 16 and over. By purchasing, you confirm that you have reached the required minimum age.
Returns and refunds

How can I return an item?

Information on returns can be found in the Right of Withdrawal section. Please contact our customer support for further assistance.

When will I receive my refund?

Refunds will be processed within 3-5 business days after receipt and inspection of the returned items and will be paid to the original payment method.
Contact and Support

How can I contact customer support?

Our customer support team is happy to assist you. Use our contact form or send an email to support@puresmoke-filters.com . We'll get back to you as soon as possible.

How can we help you?

Our customer support will assist you with any questions or concerns.

Email Customer Support:
 support@puresmoke-filters.com

Whatsapp Business Chat:
+49 157 537 326 06

Contact us